Privacy Policy

Privacy Policy


1. Introduction


Thank you visiting our Pictures By Post website (let’s call it our “site” for short), brought to you by Columbia Pictures Corporation Limited (“we”, “us” or “our”). This privacy policy (we’ll refer to it as the “Privacy Policy”), together with our terms of use (see below) (let’s call them “Terms” for short) sets out important information about the ways in which we collect and use your information when you browse our site, purchase products (or “Products”) through the site or over the phone or by post (let’s call them our “Services” for short).  In this Privacy Policy, when we refer to “you” and “your” we mean you, the person using or visiting our site or making purchases with us.


If you are under the age of 18, please make sure that a parent or legal guardian (“Your Adult”) reads this Privacy Policy and explain any bits to you that you don’t understand. You must have Your Adult’s permission to use the site and unfortunately only Your Adult can set up accounts with us and make purchases with us.


By visiting our site, making purchases with us or otherwise interacting with us, you consent to our processing of your personal data in accordance with this Privacy Policy.

2. About us


We are Columbia Pictures Corporation Limited, a company incorporated in England and Wales. Our company number is 00242372. Our registered address is Sony Pictures Europe House, 25 Golden Square, London, W1F 9LU.


If you have any queries about this Privacy Policy, or would like to contact us for any reason, please do so using the following details:

Address:              Sony Pictures Europe House, 25 Golden Square, London, W1F 9LU


3. Information we may collect about you

3.1 Information you give us


We will collect any information you provide to us when you register for an account with us, purchase Products with us, enter one of our promotions or surveys or subscribe to our mailing list. This information might include your name, address, email address, phone number, credit card information and other information relevant to the purchase you’re making, or account that you’re registering for.

3.2 Information we collect about you


We will collect any information contained in any correspondence between you and us. For example, if you contact us via your account, report a problem to us by email, telephone, or post we may keep a record of that correspondence.


We may also collect certain information about your visits to our site and how you use it. This may include your IP address, geographical location, device information, browser type, referral source, length of visit, operating system, number of page views, which Products you have viewed or searched for on our site, what purchases you have made and similar information. This information may be collected by a third party website analytics service provider on our behalf and/or may be collected using cookies. For more information on cookies please refer to paragraph 6 below.


We do not store credit card details nor do we share customer detail with any third parties.

3.3   Information we receive from third parties


We may collect information about you from third parties that we work closely with for the purposes of delivering to you the services that you request from us. For example, we work closely with Sony DADC UK Limited who helps us to process purchases that you make with us and may collect information directly from you on our behalf. We may also engage third parties to operate websites on our behalf; these entities may collect information directly from you about your visits to the site on our behalf.


We may also receive information about you from third parties where you have consented to such third party sharing your information with us for specific purposes. For example we might receive information about you from third parties if you have indicated to that third party that you would like to hear from us, with more information about our Products and other services.

4. How we use information about you


You agree that we may use your information for the following purposes:


to provide you with access to our site, to provide you with Products that you have purchased any other services or information that you may have requested from us;


to contact you with delivery or other information about Product that you have ordered or purchased;


to keep in contact with you about other Products or services of ours that we believe may interest you, provided that you don’t opt out of receiving such communications;


where you give us your consent to do so, to share your information with other selected third parties, to enable them to contact you with information about goods or services that may interest you;


to provide customer service and support, deal with enquiries or notify you of changes in relation to the Products you’ve ordered or purchased;


to improve our site and ensure that content from our site is presented in the most effective and optimal manner;


to carry out aggregated and anonymised research about general consumer engagement with our Products, sites and services;


to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees.

5. Who we might share your information with


You agree that we can share your personal information with:


any other selected third parties that we work with where necessary for the purposes of delivering you with the Products that you have purchased or any other services that you request from us.  As mentioned, we work closely with Sony DADC who helps us to process purchases that you make with us. We will need to share your information with them. We might also engage other third party sub-contractors or service providers to help us host our website or manage our deliveries for example;


any other selected third party that you consent to our sharing your information with for marketing purposes;


any prospective seller or buyer of our business or assets, in the event that we decide to sell or buy any business or assets;


any other third parties where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.

6. Cookies


We use cookies to ensure that you get the most out of our site. Cookies are small amounts of information in the form of text files which we store on the device you use to access the site. Cookies allow us to monitor your use of the software and simplify your use of the site. For example, a temporary cookie is also used to keep track of your "session". Without that temporary cookie (which is not stored after you quit your browser) you would have to log on every time you access a new page.


If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the site and your experience may be less satisfying without using cookies.


The names of the cookies used by the site and the purposes for which these cookies are used are set out in the table below:

Cookie Name





We store the last internet speed detected at the time of video play.


10 hours


When we click on "watch now" it asks for login. If user uses social login, then we use this cookie so that when the user is logged in we can play this video.




This is used for showing frontend user a message that site is using cookie. This message will show to frontend user, if the studio has enabled to the message


10 year


Current language in the website


90 days


Used for registration





Our site may also contain content and links to other sites that are operated by third parties that may also operate cookies. We don’t control these third party sites or cookies and this Privacy Policy does not apply to them. Please consult the terms and conditions and Privacy Policy of the relevant third party site to find out how that site collects and uses your information and to establish whether and for what purpose they use cookies.

7. How we look after your information and how long we keep it for


We use appropriate technological and operational security measures to protect your information against any unauthorised access to or unlawful use. We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as the law otherwise permits.


Transmission of information over the internet can be insecure, and although we employ measures to protect your information from unauthorised access, you acknowledge that we cannot always guarantee the security of information sent over the internet.

8. Where we store you information


Our servers are situated in European Economic Area (EEA) and all of the information that we collect about you will be stored on these servers.


In certain circumstances your information may be processed outside of the European Economic Area (EEA) such as when we engage third parties based outside of the EEA to assist us with the services that you have requested from us. In such circumstances, we will take all steps necessary to ensure that any of your information is adequately protected and processed in accordance with this Privacy Policy.  You consent to this transfer and processing of your information.

9. Your rights to the information we hold about you


You have certain rights in respect of the information that we hold about you, including:


the right to ask us not to process your personal data for marketing purposes; and


the right to request access to the information that we hold about you.


You may exercise your rights above by contacting us using the details in paragraph 2 of this Privacy Policy, or in the case of preventing processing for marketing activities also by checking certain boxes on forms that we use to collect your data to tell us that you don’t want to be involved in marketing.


Note that if you make a request to access information that we hold about you in accordance with paragraph 9.1.2, we have the right to charge you a fee of £10 to assist us with the administration of your request.

10. Changes to this privacy policy


We may make changes to this Privacy Policy from time to time. We will post any changes to our site, or notify you of any material changes by e-mail. Any changes will come into effect the next time you engage with us after the changes have been notified.

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